Privacy policy

Privacy Policy

Our Personal Data Protection Policy governs the use and storage of your data. You can view our Personal Data Protection Policy on this page.

WHAT WE NEED

OhMae Fashion Pty Ltd and its subsidiaries is a Controller of the personal data you (data subject) provide us. We collect the following types of personal data from you:

  • Personal details such as name, address, email, and phone number.
  • Your IP address.
  • Operating system, web browser type and version.
  • Pages you visit and features you use on our site.

We also use cookies or similar technologies to analyse trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but disabling cookies may limit your use of certain features or functions on our site or service.

We partner with third parties to manage our advertising on other sites. These partners may use technologies such as cookies to gather information about your activities on this website and others, to provide advertising based on your browsing activities and interests.

WHY WE NEED IT

We need your personal data for the following purposes:

  • To fulfill your orders knowing where to deliver them and how to communicate updates.
  • To process your payments.
  • To communicate updates and special offers via email (if you have opted in).
  • To respond to requests to our customer happiness team.
  • For business operations and reporting.
  • We partner with Microsoft Clarity and Microsoft Advertising to capture behavioral metrics, heatmaps, and session replay to understand how you use our website, improve our offerings, and for marketing. Data is captured using first- and third-party cookies and other tracking technologies to determine product popularity, site optimization, fraud/security prevention, and advertising efforts.

WHAT WE DO WITH IT

Your personal data is processed at OhMae Fashion Pty Ltd and its subsidiaries’ offices located in Australia. Hosting and storage also take place in Australia. Some of your data is processed on our behalf by vendors in other countries, including Shopify, Google, Facebook, and Klaviyo. No third-party providers have access to your data unless specifically required by law.

HOW LONG WE KEEP IT

  • We retain your information as long as your account is active or as needed to provide services.
  • We retain and use your data as necessary to comply with legal obligations, resolve disputes, and enforce agreements.
  • After that period, your data is irreversibly deleted.
  • Some or all of your data may be stored outside the European Economic Area (EEA). By using the site and submitting information, you accept and agree to this.
  • We take steps to secure your data, such as ensuring a secure connection to our website and securing internal access to personal information with appropriate measures.

WHAT ARE YOUR RIGHTS?

  • If you believe we hold incorrect or incomplete personal data about you, you can request access, rectification, or deletion. Contact us at info@ohmaefashion.com
  • If you wish to complain about how we handled your data, or believe we breached the Australian Privacy Principles under the Privacy Act 1988 (Cth) or a registered APP Code, please contact our Data Protection Officer at info@ohmaefashion.com
  • If you're not satisfied after that, you can contact the Australian Information Commissioner, or if you're in the EEA, the supervisory authority in your country.

REVISIONS TO THIS STATEMENT

We may update this privacy statement to reflect changes in our information practices. If we make material changes, we will notify you by email (to your account email) or via a notice on the website. We encourage you to periodically review this page for updates to our privacy practices.

MOBILE TERMS OF SERVICE

  • OhMae Fashion Pty Ltd and its subsidiaries operate a mobile message service ("Service"). Use of the service constitutes agreement to the “Mobile Terms.”
  • We may modify or cancel the Service or its features without notice, and we may modify the Mobile Terms at any time; continued use constitutes acceptance of such changes.
  • By consenting to SMS/text messaging, you agree to receive recurring messages (order updates, alerts, promotions) from OhMae Fashion via your wireless providereven if your number is on a Do Not Call list. This may use automatic dialing or other tech. Your consent is voluntary and not required to purchase.
  • The service itself is free, but you are responsible for any messaging/data charges from your provider. Message frequency varies. Contact your provider for details.
  • You can opt out at any time click the unsubscribe link in a message to stop, and you’ll receive a one-time confirmation. Other mobile programs require separate opt-out if subscribed.
  • For support, email info@ohmaefashion.com
  • We may change SMS short codes or numbers used; we’ll notify you, but we’re not responsible if requests to old codes are not honored.